Archiware Pure Support Package

The Archiware Pure Support Package provides professional technical support directly from the manufacturer, Archiware. Customers who are planning to use Pure in a productive environment are advised to secure their installation by using this service.

Scope of Support
The Archiware Pure Support Package includes web based technical support for a duration of 12 months. The number of support inquries is not limited.

Support Times
Under normal circumstances, a reply/reaction can be expected within 24 hours within Archiware's hours of business via Web or E-Mail:
Monday - Friday, 9:00 a.m - 5:00 p.m. CET/CEST
Monday - Friday, 9:00 a.m - 5:00 p.m. EST/EDT

Support Languages
English, German

Archiware will remind licensees well ahead of expiry of the possibility to renew the Pure Support Package for their installation for another 12 months. 

Cost of Support
The Archiware Pure Support Package is available for 99.- EUR / 99.- USD as an introductory offer, valid until December 31, 2019.
From January 1, 2020, the Archiware Pure Support Package will be available for 199.- EUR / 199.- USD.

Product Maintenance

Maintenance of Archiware Pure is free of cost and includes minor and major updates. The latest version of Archiware Pure is available from the Archiware Pure website and from the Application Centers of the supported NAS vendors.